Refund policy

If OrganicIQ is not right for you, request a refund within 14 days of your first purchase and we will refund it in full. You do not need to give a reason.

This applies to your first purchase on an account. Renewals and additional purchases are covered by the sections below.

If a fault on our side prevents the service from working as described and we cannot resolve it within a reasonable period, we will refund the unused portion of your term, calculated to the day. Tell us what is not working and we will investigate before anything else.

• Dissatisfaction with search rankings, organic traffic or AI mentions. OrganicIQ reports what competitors are doing and where you are absent; it does not promise outcomes, and we say so before you buy.
• A term that has substantially elapsed, beyond the 14-day window and where no technical fault applies.
• Charges arising from an account suspended for breaching our terms, such as using the service to attack third-party websites.
• Third-party changes outside our control, such as a competitor blocking all crawlers or an AI provider withdrawing a model.

Lifetime plans are covered by the same 14-day window as any other first purchase. After that window a lifetime purchase is final, because it grants permanent access.

• Email support@organiciq.net from the address on the account, or use the contact page.
• Tell us the order reference shown on your billing page.
• We will confirm within two working days, and process an approved refund within five.

If you do not recognise a charge, or you want your money back, email us first. We can refund you directly, usually the same day. A chargeback raised with your bank takes weeks, locks the amount while it is investigated, and gives us no way to simply hand the money back.

Your statement shows ORGANICIQ, charged by Web Experty LLC — if that is the charge you are looking at, it is us, and the order reference on your billing page will match it.

Refunds are issued through Stripe to the original payment method. Stripe typically returns funds within 5 to 10 working days, depending on your bank. We cannot refund to a different card or account.

When a refund is processed, your order is marked as refunded and access is reviewed by an administrator rather than cut off automatically, so a partial refund does not accidentally end your term.

Nothing in this policy affects your statutory rights as a consumer.

In particular, if you are a consumer in the United Kingdom or the European Economic Area you normally have 14 days to cancel a distance purchase of a digital service. The 14-day refund above is given to every first purchase, for any reason or none, so you do not need to invoke that right or waive anything to use it — and we do not ask you to waive it in order to get access immediately.